What exactly does Qualiphy provide?
A fully managed telemedicine service: the licensed provider network, the patient-facing visit flow, state licensure routing, the documentation trail, and prescription dispatch. You provide the patients and your clinical protocols. There is no software for your team to run and no clinicians for you to hire.
Is this a telemedicine platform, or a telemedicine service?
Both, and that's the point. Most vendors sell you software and leave the hardest part — finding licensed providers in every state, covering every hour — to you. Qualiphy includes the provider network, so the platform actually sees patients.
Do you provide the providers, or do I bring my own?
We provide them. 1000+ licensed physicians, nurse practitioners and physician assistants across 48 states and D.C. You can also route to your own providers where you prefer — many clinics run both.
Can this run under my brand?
Yes. With white label enabled, patients connect from your website, records system or booking page and complete the visit inside your brand. They never see a Qualiphy-branded portal or create an account with us.
How fast can we launch?
About ten minutes to set up a clinic and run a first encounter. There is no implementation project, no onboarding fee and no engineering work required unless you specifically want the API.
Do you have a telemedicine API?
Yes. You can trigger encounters programmatically from your own stack and pull results, written orders and documentation back automatically. The API is optional — the portal works on its own with no development at all.
Which states are covered?
48 states plus the District of Columbia. Every patient is routed to a provider licensed in that patient's state at the moment of the encounter, so opening a location in a new state doesn't mean rebuilding licensure infrastructure there.
What can my patients be seen for?
Good faith exams, patient-specific orders, prescriptions and Rx fulfillment, at-home testing and lab kits, and asynchronous visits — across 70+ encounter types spanning aesthetic, IV, weight-management, hormone and longevity treatments. Custom encounter types can be built to your protocols.
Can I use it just for good faith exams?
Yes, and most clinics start there. GFEs are the most common first use case; the same account covers every other encounter type whenever you want to add them, at no additional platform cost.
How fast does a provider answer?
About 17 seconds on average. There is no scheduling step — the patient connects to whichever licensed provider in their state is available at that moment, any time inside provider hours.
What happens outside provider hours?
Providers are on 5:00am–8:00pm PT Monday through Saturday and 6:00am–7:00pm PT on Sunday — 8:00am–11:00pm ET on weekdays and Saturdays, covering the full treating day on both coasts. Outside those hours, and for treatments where a live visit isn't required, asynchronous workflows keep patients moving until a provider picks up.
Where does the documentation go?
Into the portal against the patient record, timestamped, with the provider's identity and license attached. It can be retrieved on demand and pushed into your own system through a direct integration or the API.
Does my medical director keep oversight?
Yes. Encounter records are available to your practice, so your medical director can review provider decisions, spot patterns and satisfy their own oversight obligations without sitting in on every visit.
Does Qualiphy bill my patients?
Never. Qualiphy invoices the clinic. Your patient has no financial relationship with us at all, and you set whatever price they see.
Is there a subscription or minimum volume?
No. No sign-up fee, no monthly platform fee, no minimums and no annual contract. You pay per completed encounter and can cancel anytime.
What if I operate in multiple states?
One account covers every location, and the provider network spans 48 states and D.C. A second, third or fifth location doesn't require a second, third or fifth clinical hire, and expanding into a new state doesn't mean rebuilding licensure there.
Is Qualiphy available in my state?
Qualiphy is available in all states (plus DC) with the exception of Mississippi and Alabama.
What services do Qualiphy's Good Faith Exams cover?
Qualiphy's Good Faith Exams cover 70+ types of treatments including IV hydration, IM vitamin injections, medical weight management/GLP-1 therapy, peptide therapy and many more. For a full list of treatments, follow
this link.
Can Qualiphy be used when a practice already has a medical director?
Yes. Qualiphy works alongside your existing medical direction, not in place of it — your medical director keeps clinical governance and full visibility into every encounter record, and our providers work within the protocols you configure. We cover the gaps your own team can't: after-hours, weekends, walk-ins, and states your medical director isn't licensed in.
After a virtual GFE exam is completed, what documentation is provided to the practice, and can it be integrated or uploaded into our EMR?
A written patient-specific order, plus the full exam record behind it — provider identity and license, intake responses, the clinical decision and its rationale, timestamped, with declinations documented the same as approvals. It's filed in the portal against the patient record and retrievable on demand for an audit or board request. And yes — it can flow into your EMR through a direct integration or our API, so nothing gets re-typed. Bring your EMR to the demo and we'll confirm how it connects.
How long is a completed good faith exam valid?
It is based on the service offering and what is considered reasonable. It also depends if the patient experiences a change in their medical status, which would require an updated examination.
Are exams available on demand, and what are your typical provider availability/hours?
Yes — exams are fully on demand, with no scheduling step at all. Your patient taps a link and connects to whichever licensed provider in their state is free at that moment, in about 17 seconds on average. There's no appointment to book, no calendar to coordinate, and no waiting on one specific provider to come available. With 1000+ licensed providers across 48 states and D.C., the network absorbs walk-ins, weekend volume and seasonal spikes without you staffing for peak. Provider hours are Monday–Saturday: 5:00am–8:00pm PT (8:00am–11:00pm ET) and Sunday: 6:00am–7:00pm PT (9:00am–10:00pm ET). That's fifteen hours a day Monday through Saturday and thirteen on Sunday, covering the full treating day on both coasts — evenings and weekends included. Outside those windows, and for treatments and states where a live visit isn't required, asynchronous workflows keep patients moving until a provider picks the case up.
Is there anything required from my medical director or practice before I can begin using Qualiphy?
Almost nothing on our side. There's no implementation project, no onboarding fee and no software to install — most practices are set up in about ten minutes and running exams the same day, with front-desk staff typically comfortable within their first shift. What is worth doing first is a short conversation with your medical director about which exam types to enable and whether your protocols call for anything stricter than the defaults. Exam types are configurable to match the protocols your practice already follows, so those decisions are better made up front than retrofitted later. Beyond that, your practice keeps the responsibilities it already carries — its own licensure, scope of practice and standard of care. Qualiphy supplies the exam, the licensed provider and the documentation; it doesn't change what your practice is permitted to do. If it's useful, bring your medical director to the demo. Most of their questions get answered in the first ten minutes.
